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Features / Automated Workflows

Every client.
Every email. On time.

Every booking means sending a contract, questionnaire, what-to-wear guide, timeline reminder, and thank-you. That's 5+ manual emails per client. Pixieset can't automate them. ShootProof can't either. 12img sends them automatically based on the event date.
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The Signature Details Workflow

Automated email sequence for wedding clients

Trigger: Client Booked
Welcome & Onboarding

"Hi {{client.first_name}}, we are so excited to work with you on {{event.date}}..."

30 Days Before Event
Planning Questionnaire

"It's getting close! Please take 5 minutes to fill out this questionnaire so we can plan the final details..."

7 Days Before Event
Timeline Reminder

"Just one week away! Here is the finalized timeline for the day. Let's make some magic..."

1 Day After Event
Thank You & Sneak Peeks

"What an incredible day! Thank you for having us. We expect your full gallery to be ready in..."

Set it and forget it.

Book the client, assign a workflow, and you're done. Your clients get an ultra-responsive, premium experience without you ever opening your inbox. Less stress, higher perceived value.
  • Event-Based Sequence Triggers
  • Pre-Built Expert Templates
  • Customizable Merge Fields
  • Sent in Your Local Timezone
  • Full Audit & Delivery Logs

Smart Variables.

Automatically insert client names, event dates, venues, arrival times, and portal links. No manual copying and pasting ever again.

Full Control.

Need to pause an email? Want to customize a specific message before it goes out? You have full control from your central dashboard.

Stop sending the same
5 emails manually.

Set it once per client. 12img handles every follow-up automatically. Free to start.

Start free — automation included